Name

Destination

Dates Travelled 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002   to   1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002

Did you find our brochure useful?

Yes No Not Used

Did you find our website useful?

Yes No Not Used

How helpful where our reservation staff? (1 = Poor, 10 = Excellent)

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

How extensive/useful was their knowledge?

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Were your questions dealt with effectiveley?

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

The speed at which your enquiry was dealt with.

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

How helpful where our after-sales staff?

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

How useful was our pre-departure information?

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Comments

The Transfer(s)

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Your hotel room

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

The service in the hotel

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Would you visit this hotel again?

Yes No

Comments

Quality of the terrain

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Variety of the terrain

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Your guide's professionalism/ability

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Your guide's manner towards guests

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Overall safety of the guiding

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Your room at the lodge/hotel

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Quality of service at the lodge/hotel

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Quality of food at the lodge/hotel

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Would you visit this destination again?

Yes No Reserve same week next year

Comments

How was the weather during your trip?

How were the snow conditions?

Please rate your trip overall

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Did you find your trip value for money?

Yes No

Did you have any problems while you were away?

Yes No

Who dealt with the problem?

How well do you feel it was dealt with?

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Would you travel with Elemental Adventure again?

Yes No

Would you recommend Elemental Adventure to a friend?

Yes No

Give us the name and email address of a friend(s) and if they book, we will give you a credit of £300 towards your next trip, or a Snow+Rock voucher worth £150.

Comments

How could Elemental Adventure improve its service?

Additional comments/Other destinations of interest?

THANK YOU FOR TAKING THE TIME TO FILL IN THIS FORM.

YOUR FEEDBACK WILL BE USED TO IMPROVE OUR SERVICE TO YOU.